Forecasted Contact Load to Actual Contact Load Metric
Measure the actual amount of contacts versus the expected number of contacts.
Track all your Call Center KPIs in one place
Sign up for free and start making decisions for your business with confidence.
Sign up with Google
or
Sign up with your emailFree for 14 days ● No credit card required
Overview
This particular metric compares the actual contact numbers against the previously forecasted contact numbers. The Forecasted Contact Load to Actual Contact Load metric gives your team insight into how accurate their forecasting was, and whether or not they are hitting their projected target.
Formula
Forecasted number of contacts acquired within time period : Total number of contacts at the end of reporting period - Number of contacts at the beginning of reporting period
Reporting frequency
Monthly
Example of KPI target
75 contacts gained
Audience
Manager, Call team
Variations
Forecasted vs vctual contact load
Forecasting accuracy of contact load
Related Metrics & KPIs
