Zendesk
Zendesk is is a cloud-based customer service software that helps support teams improve their customer relations and engagement. This service allows you to respond, listen, and delight users quickly and efficiently.
Track all your Zendesk KPIs in one place
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Build a Zendesk dashboard with Klipfolio
With Klipfolio, you can build a custom Zendesk dashboard to measure the success customer service team and resource documents. Use a real-time dashboard to track ticket times and customer satisfaction. Learn how to connect to Zendesk with Klipfolio.
How to build a Zendesk dashboard
There are two ways to build support dashboards in Klipfolio:
- Klip Gallery - Use pre-built Zendesk metrics
- Connector Gallery - Use the Connector Gallery to create a custom Zendesk dashboard
Use pre-built Zendesk metrics
Assemble a Zendesk dashboard by selecting pre-built metrics from the Klip Gallery.
Average Tickets per Day
Monitor the average number of tickets per day over the past twelve months, and compare the monthly averages for five days and seven days.
Ticket Stats (Today)
Get an overview of today's new, open, pending and closed tickets.
Tickets by Month
Hover over this bar chart to see the total number of tickets over the last twelve months.
Tickets in View
Discover how many tickets there are in your chosen Zendesk View.
Use the Connector Gallery to create a custom Zendesk dashboard
With our Connector Gallery, you can create custom API queries to pull in data from your Zendesk account. Building custom queries allows you to specify the metrics and time periods that you want to track.
You can use custom queries to build out visualizations in Klipfolio. You can also combine your Zendesk data with other relevant data to create your custom dashboard.
Learn more about working with the Zendesk API and how you can start building your own Zendesk queries in Klipfolio.
