Complaints Received Metric
Measure the total number of complaints that have been received within a given time period.
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Overview
The Complaints Received metric helps your team measure the total number of incoming complaints that have been noted within a given time period. Mapping out both the total number of complaints and the subject of those complaints helps your team pinpoint problem-areas and prioritize issues.
Formula
Total number of complaints received within a given time period
Reporting frequency
Monthly
Example of KPI target
6 complaints
Audience
Support Manager, Support Team
Variations
Complaints received from clients
Customer complaints
