Time Lost Due to Technology Issues Metric
Measure the length of time that was lost due to technology failure.
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Overview
While technology helps companies operate and grow constantly, failures do still occur. This metric monitors the total amount of time that was lost due to system errors, network downtime, and other technology failures.
Formula
Total time lost due to technology issues
Reporting frequency
Monthly, Weekly if issue is frequently recurring
Example of KPI target
1 hour per week
Audience
IT Manager, Call Agent Manager
Variations
Time lost due to technology issues
Hours lost because of technology issues
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