Sales per Agent Metric
Measure the total number of sales that come from individual call agents.
Track all your Call Center KPIs in one place
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Overview
The Sales per Agent metric allows you to zero in on how effective your agents are at selling your product, and how many sales each agent has closed. Depending on the seniority, experience, and potential customer base, the average sales will differ between agents, and targets should be adjusted accordingly.
Formula
Total sales from Agent N
Reporting frequency
Daily
Example of KPI target
15 sales
Audience
Manager, Call team
Variations
Sales per capita
