Dial per Hour Metric
Measure the average number of outgoing calls every hour.
Track all your Call Center KPIs in one place
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Overview
The Dials per Hour metric gives a view into how productive your call team is, and how many customers or leads are being contacted on average every business-operating hour.
Formula
Total number of dials within the reporting period/Total number of active hours within the reporting period
Reporting frequency
Weekly
Example of KPI target
28 dials
Audience
Manager
Variations
Hourly dials
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