Cost per Call Metric
Measure the amount it costs to handle a single call.
Track all your Call Center KPIs in one place
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Overview
The Cost per Call metric gives your team insight into just how effectively resources are allocated for call management in terms of how much it costs to handle a call.
Formula
Total cost of all calls/Total number of calls
Reporting frequency
Monthly
Example of KPI target
$10 per call
Audience
Financial Manager, Call team
Variations
CPC
Average call cost
Related Metrics & KPIs
