Call Setup Success Rate (CSSR) Metric
Measure the total number of calls that make it successfully through to the dialed number.
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Overview
Not all call attempts will be successful. Monitoring the Call Setup Success Rate metric gives your team insight to the rate at which they should expect to have a successful connection with the dialled number.
Formula
Successful call connections/Total number of call attempts
Reporting frequency
Monthly
Example of KPI target
80% successful connections
Audience
Manager, Call team
Variations
Successful call attempts
Ratio of successful calls
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